Forum Discussion

Brittschultz78's avatar
Brittschultz78
Newbie
12 months ago
Solved

Accidental purchase by my daughter

My daughter accidentally bought a $.99 screensaver. She showed me and nowhere did it say anything but get and free. Please help. 

  • makaiguy's avatar
    makaiguy
    12 months ago

    Brittschultz78  -

    Some streaming store items can be downloaded for free but then have a charge to use them.  Without knowing what particular Screensaver you're talking about there's not much more I can check out or say.

    I WOULD recommend you log into your Roku account at https://my.roku.com and set a PIN for your account, if you haven't already.   Settings / System / About will show you the email address to use to log in.  While there, set the PIN to be required for making any purchases.

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    12 months ago

    Brittschultz78  -

    Some streaming store items can be downloaded for free but then have a charge to use them.  Without knowing what particular Screensaver you're talking about there's not much more I can check out or say.

    I WOULD recommend you log into your Roku account at https://my.roku.com and set a PIN for your account, if you haven't already.   Settings / System / About will show you the email address to use to log in.  While there, set the PIN to be required for making any purchases.