Forum Discussion

datdo's avatar
datdo
Newbie
6 years ago
Solved

A number of channels seem to crash while loading up on TCL Roku TV

Recently a number of channels stopped working on my TCL Roku TV. When I select the channel, the loading screen comes up but after a few seconds it just goes back to the Roku main screen.
- Netflix
- Prime Video
- Youtube

Its not all channels though as Hulu and HBO GO as well as many other work fine. I've tried removing and adding the channels but it hasn't fixed the issue.

ID: 29-119-415

  • SuzeBooze's avatar
    SuzeBooze
    Newbie
    6 years ago

    I started to have the same issue last night with my TCL Roku TV.  YouTube, YouTube TV, and Prime Video will not load.  Other channels aren't affected.  I thought this may be related to the number of people using these streaming options.

    Further help would be appreciated.

    • SuzeBooze's avatar
      SuzeBooze
      Newbie
      6 years ago

      I was able to correct the problem by doing a restart on my TCL Roku TV. 

      • Press Home on your remote to open the main screen.
      • Scroll up or down and select Settings
      • Press the right arrow button and select System 
      • Press the right arrow button and select Power
      • Press the right arrow button and select System Restart
      • Press the right arrow button and select Restart

      This came from TCL's website: https://support.tclusa.com/televisions-troubleshooting/259102-how-to-restart-your-tcl-roku-tv

      • Dmora1019's avatar
        Dmora1019
        Newbie
        3 years ago

        Thank you I was having the same problem for a week ended removing and adding apps that were crashing and that didn't help. But this did the trick. 

  • RokuTannerD's avatar
    RokuTannerD
    Retired Moderator
    6 years ago

    datdo  Thanks for reaching out! We'd recommend following the steps here for help with channel playback issues: https://community.roku.com/t5/Channel-Issues-Questions/Look-Here-for-Help-amp-Support-with-Channel-Issues/m-p/514421#M19557

    If you need more help from there, feel free to contact your Roku TV manufacturer directly for additional assistance. Each Roku TV manufacturer provides direct support for their products. You can find their support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/bd-p/rokutv-resources

     

    Thanks,

    Tanner

  • ctdaveb's avatar
    ctdaveb
    Reel Rookie
    4 years ago

    It seems like the old TV’s can’t handle the new update. Like it isn’t backwards compatible or the new apps require more processing power than it has. Is there a plan to address this Roku?

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      ctdaveb

      Thanks for the post.

      Can you please clarify the issue you are experiencing? What is the issue you are seeing? What channels are you seeing this happen with? What are the steps to reproduce the issue? Have you already tried removing the channel, restarting the device, then adding the channel back again, specifically in that order to see if you are still seeing the issue occur?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny

      • ctdaveb's avatar
        ctdaveb
        Reel Rookie
        4 years ago

        Hi. My TCL Roku TV is super slow after the update. It takes forever to respond via remote (fresh batteries). It also randomly freezes or starts “thinking” sometimes crashing all together during ESPN, Disney+ or Netflix. Software version 10.0
        Build 4209-30
        RokuTV 7105X
        TCL Model 55S405

        i have tried,  deleting and reinstalling apps, Restarting, unplugging 

        Highspeed internet at 30+mps and strong wifi (Google wifi). Tested both 

    • mergator's avatar
      mergator
      Newbie
      4 years ago

      Yep. I got the update last Friday, have had two chat sessions and two emails into support, done everything and still the same issues that started RIGHT after the update. My TCL Roku TV is four years old. My parents, who have a brand new roku tv on the same network have NO ISSUES. 

  • Grams14's avatar
    Grams14
    Reel Rookie
    3 years ago

    I have posted before and nothing has been done.  My Roku tv starts a movie or show  than jumps back to the home screen.   I have a ROKU TV.   MODEL  WR43FX2019,   SERIAL.  X00700NKARDV,

    ID SO6L40AKARDV.     S VERSION  11.0.0 build 4193-cj.    If the problem is not resolved I will have to cancel all subscriptions.    I have taken down channels and put them back up and have unplugged my internet and  Wi-Fi. And restarted them. To no avail.    Please help.     So frustrated 

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hey Grams14

      We sincerely apologize for the inconvenience this has caused you.

      I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

      Thank you for your patience and understanding.


      All the best,
      Kariza