Thanks for the reply,
In answer to you questions:
Have you received an error message while accessing those affected channels?
No error messages
What steps you have taken so far to troubleshoot and resolve this issue?
Made sure the apps were at latest versions, and remove/re-installed them.
Are you experiencing the same issue on your other Roku devices as well?
I did have one crash/reboot on a 65" TCL/ROKU TV, but that was a while back.
The 75" TV is used 95% of the time.
It is important to ensure that your Wi-Fi connection is stable and performing well,
WIFI is solid, but the 75" TV is on Ethernet.
Hi, 02ebz06!
Thank you for providing us with the additional information. We appreciate the time you took to go through the troubleshooting steps provided earlier. Right now to ensure that we exhausted all the appropriate troubleshooting steps applied to this issue.
Please try following these troubleshooting steps to see if they can help you with the issue you're experiencing.
Please be advised that we are performing these troubleshooting steps to isolate the issue and determine whether it is caused by your network connection.
If you are still experiencing the same issue, please provide us with the following additional information.
Upon receiving this information, we will pass it along to the Roku appropriate team for further investigation.
We are eagerly anticipating your update!
Thanks,
Elmer
Here is the additional information requested via email:
1) If you have an iOS® device, refer to Apple's documentation on setting up a personal hotspot. If you have an Android™ device, refer to Google's documentation on sharing a mobile connection by hotspot.
Don’t have IOS and don’t use Android.
2) Roku device model: TCL Model 75R635
serial number: X00300CPMA2W
device ID: S05GY21PMA2W
software OS/version: 12.5.5 Build 4177-88
3) Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
Don’t know when this could be provided since I don’t know when it will crash again.
