Forum Discussion

kaylee3's avatar
kaylee3
Newbie
2 years ago
Solved

65in Hisense Roku TV will not power on

I purchased this tv in 2020, the sticker on the back says that’s when it was made & it has been amazing up until now. The screen is black & I have done all of the “quick fixes” I could find. The step...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, kaylee3 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing the problem you have faced with your TCL Roku TV no powering on, and we understand troubles. It appears that the problem is caused by a hardware issue. In this case, we recommend reaching out to TCL directly and inquiring further for a workaround to resolve this matter. Roku TV manufacturers provide direct support with their TV models.

    For more information, you can see TCL's support contact information Contact your Roku TV manufacturer

    We hope this will be sorted out soon.

    Best wishes,
    Kash

renojim's avatar
renojim
Community Streaming Expert
2 years ago

If you shine a bright light on it can you see any picture after you try to turn it on?

kaylee3's avatar
kaylee3
Newbie
2 years ago

No, I don’t see anything. Since my tv was not manufactured by Roku, how do I find out who manufactured it to contact them?

    • kaylee3's avatar
      kaylee3
      Newbie
      2 years ago

      Yes

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, kaylee3 

        Thanks for posting, and welcome to the Roku Community.

        We appreciate you for sharing the problem you have faced with your TCL Roku TV no powering on, and we understand troubles. It appears that the problem is caused by a hardware issue. In this case, we recommend reaching out to TCL directly and inquiring further for a workaround to resolve this matter. Roku TV manufacturers provide direct support with their TV models.

        For more information, you can see TCL's support contact information Contact your Roku TV manufacturer

        We hope this will be sorted out soon.

        Best wishes,
        Kash