55" Ultra Plus TV Bluetooth Pairing Issues
I'm having the same issue with 55" Ultra Roku TV. Each time I turn on the TV, I have to go to Settings, Power, Reset to boot it back to the dancing Roku before it will connect to headphones
Forum Discussion
Same here on new 55” Roku Plus Series 4K QLED Tv. Same issue
Hi ScottMargolis,
Welcome to the Roku Community!
We appreciate you for reaching out for support. In the meantime, please provide the requested information, as RokuTakashi mentioned above in this thread. The appropriate Roku team will only be able to investigate the issue further with more information.
We look forward to hearing your response and receiving your device details.
All the best,
Chel
Hi RokuJechealR;
Here is the information below and I can offer some additional insight to help:
Purchased a second identical unit this evening from another store and the same exact issue is happening – but noticed an additional behavior to help.
Steps to Reproduce Issue:
- Pair AirPods Pro Series 2 (happens with Series 1 too) to the Roku TV and they connect and all good.
- Turn off the TV and at about an hour later, go back and turn on TV
- The paired Air pods are gone like they never were paired.
- Go back to home, Open lid of AirPods and then go back and TV does see them – BUT is unable to connect to them.
- Power-Cycle TV either by unplugging or in System, Power, Restart
- They show up and work perfectly
- Turn off TV and come back later – problem is back.
Information regarding TV:
AirPods Pro Series 2
Issue Report Tracker:
Model: G851X – Roku TV
Serial Number: X01300KJ0L8C (SONX73CJ0L8C)
Software Version: 12.5.5 – Build 4174-ET
GC version: 11.2.23
Timestamp: 2024-04-12T02:34:07Z
Issue ID: 8C-147-034
Model: 55R6AX
Hardware ID: G851X
Serial Number: X01300KJ0L8C
Software Version: 12.5.5 – build 4174-ET
Device ID: SONX73CJ0L8C
