I had left the room with the TV on home screen on for about 45 minutes. Went into YouTube and tried to start a video. The screen went black, but there was still audio. I hit the home button and nothing changed. I have done a power cycle a few times and the reset button. Occasionally something shows up on the screen for a split second and disappears. TV is only a few years old.
I bought a Roku 55" Select Series TV in May 2023. The screen died 2 weeks ago. I have been round and round with customer service about it, but the response was that I have to pay for repairman to fix it. I spoke to some and they say the parts don't exist to repair it. Backlights should last 7-10 years, not two. Seems more like an issue you should own and do better instead of screwing your fans/customers.
With that being the case, plus numerous reviews online with the same issue, may I ask for a Goodwill replacement? Thanks.
We are having issues with ours going black 30-45 minutes in a program. Power still on to it. We have to turn off and back on. Happens over and over again. TV not even 2 years old. Only used for regular tv and Roku. Nothing else. Reading comments I feel like this is an issue with many tvs. I did trouble shooting twice today. Still doing it.
Any recall info ?
Thanks for chiming in, Dixiedogs!
We're glad you reached out. We understand that you have been experiencing trouble with your Roku TV.
To help us investigate, can you share the Roku TV model you have so we can take a look?
Thanks again,
Roku Community Team
Hey, RobertLS.
Thanks for reaching out!
We noticed that your Roku TV screen went blank, and we're here to help out.
Please keep an eye out for your inbox, as we'll be sending you a private message. We hope to see you there!
Roku Community Team
