55 in pro powering up to solid screen
Hello, all of a sudden my new 55-in Roku pro TV is powering up to a solid colored screen. First time it was a green screen. Second time it was a white screen. Had to leave source back to home and the...
Forum Discussion
Hi troybaron,
Welcome to the Roku Community.
Thank you for reporting the issue with your 55" Roku Pro Series 4K TV displaying a solid color. We are sorry for the inconvenience this may have caused you, but no worries, we are more than happy to help you fix the issue.
To better assist you with this concern, would you be so kind to share a photo of the TV screen? Also, if you can still use your Roku remote to navigate the screen, kindly check the latest software version of your 55" Roku Pro Series 4K TV by following this step process:
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Software update
- Select Check Now to manually check for updates
For reference, you can visit our support article: How to update the software on your Roku streaming device
We look forward to hearing from you and looking closely into this issue. Thank you!
Regards,
Riamie
Just to be clear:
I have not ruled out the set-top- box or the HDMI cable between of equipment. I've been in a technical field environment most of my life and take troubleshooting very seriously. Just an FYI.
Thanks again! cheers!
