Forum Discussion
Hi troybaron,
Welcome to the Roku Community.
Thank you for reporting the issue with your 55" Roku Pro Series 4K TV displaying a solid color. We are sorry for the inconvenience this may have caused you, but no worries, we are more than happy to help you fix the issue.
To better assist you with this concern, would you be so kind to share a photo of the TV screen? Also, if you can still use your Roku remote to navigate the screen, kindly check the latest software version of your 55" Roku Pro Series 4K TV by following this step process:
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Software update
- Select Check Now to manually check for updates
For reference, you can visit our support article: How to update the software on your Roku streaming device
We look forward to hearing from you and looking closely into this issue. Thank you!
Regards,
Riamie
Just to be clear:
I have not ruled out the set-top- box or the HDMI cable between of equipment. I've been in a technical field environment most of my life and take troubleshooting very seriously. Just an FYI.
Thanks again! cheers!
- RokuCarly2 years agoCommunity Moderator
Thanks for keeping us updated, troybaron.
We'll make sure to keep an eye on your post if the issue re-occur.
In the meantime, we appreciate your continuous patience and coordination as we work on this.
We hope you continue to have a Happy Streaming! 💜
Best regards,
Carly