Forum Discussion

NoSrsly's avatar
NoSrsly
Reel Rookie
2 years ago

50” Hisense Roku TV Keeps Rebooting

My tv comes on and all the apps are there, no matter which I selected, it shuts off and reboots. I tried the reset button the back of the tv but it was the same issue and now reboot is happening even...
VO9's avatar
VO9
Channel Surfer
2 years ago

Steve_2024 

It’s very frustrating. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, VO9 

Thanks for providing the informaiton we have requested.

Kindly be advised that the details we have acquired were forwarded to our team for review and investigation. We'll be working on the issue, and an update will be provided once more development has been conducted.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

 
  • VO9's avatar
    VO9
    Channel Surfer
    10 months ago

    RokuTakashi 

    It's been a few months now and my TV is still rebooting.  Have an resolution been made as to the rebooting issue 

  • SA41's avatar
    SA41
    Newbie
    8 months ago

    My TV has been continously turning itself off & on for months now. I have read so many post from so many different people experiencing the same issue but have not come across any solutions. Help!

    • spyder13597's avatar
      spyder13597
      Reel Rookie
      8 months ago

      Is it doing it all the time? Or can you still get it to work sometimes?

      Hisense will tell you it’s a Roku problem. Roku will tell you it’s a Hisense problem. Basically your tv is most likely done for. I got rid of it and just got a new Samsung TV.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        8 months ago

        Hello spyder13597  SA41 ,

        Thank you for posting in the Roku Community!

        We’re sorry you’re having trouble with your Roku TV. We understand how important this can be and are here to help you through it.

        Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.
        If you have not already, can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
        In the meantime, your patience and understanding is much appreciated.

        Thanks,
        Arjiemar