Forum Discussion

NoSrsly's avatar
NoSrsly
Reel Rookie
2 years ago

50” Hisense Roku TV Keeps Rebooting

My tv comes on and all the apps are there, no matter which I selected, it shuts off and reboots. I tried the reset button the back of the tv but it was the same issue and now reboot is happening even...
Emilyseiber's avatar
Emilyseiber
Newbie
2 years ago

I cant even watch a movie because it keeps restarting. I’ve unplugged and plugged it back in I factory reset it maybe you just shouldn’t make  TVs that do this. I do not like spending 20-30 minutes just watching company logos load and then hisence roku blue loading screen. It’s a bad tv made bad…. I am honestly contemplating just switching to a company that doesn’t make such bad tvs. 

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi Emilyseiber,

Thanks for your first post in the Roku Community!

We are glad to have you here sharing the issue with your Hisense Roku TV that keeps on restarting and getting stuck on the Roku logo. No worries, we are more than happy to help you with this.

First, we need to know the following details below to further investigate the issue.

  • When did you start to experience the issue?
  • Did you recently receive a software update before this issue started?
  • What is the software version of your Hisense Roku TV?

Providing this information will help us to look closely into the issue.

Please keep us posted.

Regards,
Riamie

  • fcommansjr's avatar
    fcommansjr
    Reel Rookie
    2 years ago

    Hi Team,

    I'm just reporting in with the same issue as everyone else here. Was watching YouTube after work last night and sometime after midnight, it shut itself off and I haven't been able to get it to stay on for more than a minute and that was only after holding the reset button in for 30 seconds. Now, I push the power button, I see my Roku home screen for a fe seconds and it powers itself back off. I've tried the troubleshooting with the remote. I've unplugged all external devices (gaming system, etc.). 

    Model: 50R6G
    S/N: 50G22079HH00398
    March 26, 2022

    Note: We have other TV's with Roku boxes and none of them seem to have been affected by the last update. Just the Hisense TV.

    Cheers.

  • fcommansjr's avatar
    fcommansjr
    Reel Rookie
    2 years ago

    Hi Team,

    I'm just reporting in with the same issue as everyone else here. Was watching YouTube after work last night and sometime after midnight, it shut itself off and I haven't been able to get it to stay on for more than a minute and that was only after holding the reset button in for 30 seconds. Now, I push the power button, I see my Roku home screen for a fe seconds and it powers itself back off. I've tried the troubleshooting with the remote. I've unplugged all external devices (gaming system, etc.). 

    Model: 50R6G
    S/N: 50G22079HH00398
    March 26, 2022

    Note: We have other TV's with Roku boxes and none of them seem to have been affected by the last update. Just the Hisense TV.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Community users,

      Thanks for posting to the Roku Community!

      We apologize for the inconvenience this has caused you. We acknowledge the information you have provided and will update our team with it.

      The team is hard at work investigating the issue, but we still haven't received any feedback. As we work on the issue, we hope for your patience and understanding.

      Further developments about the investigation will be updated in this thread.

      All the best,
      Chel