My tv comes on and all the apps are there, no matter which I selected, it shuts off and reboots. I tried the reset button the back of the tv but it was the same issue and now reboot is happening even faster, I can’t enter my Roku sign-on information. Please help. It’s not an over heating problem because I’ve had it unplugged for an entire day after it first started. 😞
Were you able to fix this issue? My tv does the same thing, and i cannot get it to work even after factory reset.
Hi NoSrsly,
Welcome to the Roku Community!
We'd like to be of assistance here and see how we can put you back on streaming.
If I understand it correctly, you're currently stuck in the guided setup process, right? We'd like to know if you made some recent changes that might be related to this.
Also, how long have you been using this Roku TV?
Please keep us informed!
Thanks,
Rey
Hello I hope you can assist me. My Hisense Roku is 4 years old and when plugged in it is continuously rebooting back to the initial screen but does not go any further just rebooting. I am not able to upload the firmware because of the rebooting mode; I have tried to factory reset from the reset button on the back of the tv to no avail. I am attempting to download the firmware from the Roku website onto a flash drive however I have not been successful with this either.
Can you offer me any suggestions other then throwing the set out 😊; I am 65 and realize that some of this high tech maybe very well be over my head, but I am willing to give it my best shot?
older and bewildered 😂
Hello 3urrant,
I am having the same issue that you are having with my 50" Hisense Roku TV that keeps rebooting and this has been happening since I did the software update. I don't want to be the bearer of bad news, but Roku may not be able to assist you I have been chatting with Roku customer support on their page, I've been on the phone with Roku technical support and I have contacted the Hisense TV manufacturer at 1-888-935-8880 and via chat since 5:00pm CST and it's now 10:34pm and no one has been able to get this resolved. (Roku Customer Support Krizzha 6:15 pm Thank you so much for that. Veronica since you already performed the soft and hard reset, this TV needs to be investigated by our TV manufacturer. Please contact them at 1-888-935-8880 so that they can check your Hisense Roku TV. Please contact them to check the hardware and power of your Roku TV.)
I also tried to download the firmware onto a flash drive myself however, when I enter my serial number I get an error message that says my serial number is incorrect. Each person I chatted with or talk to over the phone from Roku and Hisense has been putting it off on the other provider and manufacturer. I copy and paste below the steps that Hisense support virtual assistant gave me to follow along with them stating to contact Roku for firmware update if you have a Roku TV. As of right now my TV is still rebooting as Roku or Hisense are not taking accountability on this issue. I hope the steps below works out for you or that you have a better outcome with getting help from Roku or Hisense with the rebooting of your TV than what I had.
Hisense TV
MAR 23, 2024
Hello! Welcome to Hisense support. As your Virtual Assistant, I'm available to help you with a range of issues, such as "There is no picture", or, "TV won't turn on". Could you kindly provide a brief description of the problem you're encountering?
TV keeps rebooting.
Roku TV Users:
If you have a Roku TV and need a firmware update, please contact Roku to update the firmware.
Mine is doing the exact same thing! 😞
Did it just start today??
Mine just started doing it this morning
Well mine has been doing it for months. I left it off for like a month. Turned it on, it played a few movies on Prime for about 2-3 hours. Then started doing the same thing again. So idk what’s wrong. Probably just need to get a new one.
It’s very frustrating.
Hi, VO9
Thanks for providing the informaiton we have requested.
Kindly be advised that the details we have acquired were forwarded to our team for review and investigation. We'll be working on the issue, and an update will be provided once more development has been conducted.
We hope for your patience and understanding as we work on this.
Best wishes,
Kash
Mine is doing the same thing, Suspicious that all of us are reporting the same problem within a month 🫠
Tv updated and continues to restart randomly.
model 7822X-Roku TV
serial number:YN00PK306747 (E059DP306747)
version:13.0.0
Did ALL resets, deleted and added device through email and QR code. Finally recognizing device but began cycling off and on sometimes within seconds others a few minutes. The report tracker listed above has been a dead end with searches.
Welcome to the Roku Community, Transvan!
Thank you for providing us with the information. We would like to take a closer look at your issue.
Before we continue, we would like to determine if your Roku TV is restarting randomly before or after the update. Have you tried plugging the TV into a different power outlet? Is there any error message displayed before the TV restarts? When did the issue first occur?
We look forward to hearing from you and looking closely into this issue.
Thanks,
Jharra
Issue began first thing this morning Not 100% it was the update but Last update: 5/28/24 10:56am and no other messages. Turns off weather watching or just on home menu. Went through the soft reset then to the factory reset. Check power source, manual reset on side of tv. Started when I turned first powered on device and prompted to register like when I bought the unit then froze until after resetting about five times.
Free subscription
Scenario:
Roku Tv boots to a blank screen. Home or Back buttons do not bring up any menus. Only buttons that boot applications is Apple TV and Roku Channel.
Troubleshooting performed:
Ran recovery mode 3 times using the physical push button at the rear of the unit.
Issue ID/Serial number/Software version and build:
GH-239-104/X00700J7VPGH/13.0.0 build 24062-CP
Channel software version, if applicable: N/A
Anything else we should know?: N/A
Verify that your RokuTV is configured to boot to your Home Screen rather than an Input or an (empty) Antenna/OTA channel.
You can find this under Settings/System/Power/Power On/[Home Screen]
The setting under "Power On" will be what is shown when you turn on the RokuTV. In the above case, the [Home Screen] will be shown.
My television is doing the same thing. It’s only my Roku televisions that I am having this problem with. I did a factory rest and changed the source of power and it still keeps resetting in the middle of my tv shows.
I've had my 65" hisense roku tv since feb 2020. About a week ago I turned it on, and the hisense roku screen came on for a couple of seconds, then black screen for several seconds. This keeps repeating.
After many web searches I reset with the button on the back, I long pressed the power button while plugged out, I tried a different outlet, I changed the remote batteries, etc etc.
I came to the conclusion that it needs a firmware update because it is in a boot loop
After 3 attempts on hold to hisense totalling over 2.5 hours, I finally got through to someone, who went through a generic troubleshoot, then told me it was a roku issue. I contacted roku customer service, who did the same types of troubleshoots, then told me it was a hisense issue.
I called hisense again and told them that roku insists it is a hisense issue, and the rude agent argued with me for a while, then finally said my tv is too old for them to help me with anyway as it is out of warranty.
I called roku again, and they explained that any roku firmware needs to be loaded via an on screen menu, and, as my tv will not stay on long enough to get there in the first place, it is a hisense hardware issue.
In the meantime, hisense replied to my many emails telling me that it is a roku operating system, so roku need to fix it.
I got on to roku live chat and explained all of this and the agent told me to contact hisense.
So, my tv loops from home screen to black, and back again, and my customer care questions keep looping from hisense to roku and back again.
The only conclusion so far is that neither roku nor hisense back up their televisions enough to ever trust either of them again, and I seem to be stuck with a nonfunctioning tv that neither will help with.
Has anyone been lucky enough to get further down this rabbit hole to a solution or have any more ideas on where to go next?
If anyone has read this far, thanks for that at least anyway!!
I think the only thing you can do at this point is to start replacing circuit boards (if that's possible). It seems that no company stands behind their products once the warranty runs out these days.
Mine started doing this about 2 weeks ago. Nothing seems to fix it. I notice that the software updated a week or so before the issue began.
Can you help. Is there a software download file that could help
