Forum Discussion

Belgailian's avatar
Belgailian
Reel Rookie
3 years ago

4k stream stick refuses to pair with tvs

Just got a 4k streaming stick, but the remote  wonte pair with eather of my TVs (emerson and lg) it try's 7 times and fails each time.  

I also have a older stick that has no problem pairing with eather tv, so this is making no sense to me. Any help be appreciated 

  • renojim's avatar
    renojim
    Community Streaming Expert

    Try pairing the remote that won't work with the stick that does work.  If you can get it to control the TV when paired to the "working" stick, take it back to the new stick and pair it to the stick, but skip the part when it wants to configure the remote for TV controls.  Press Home or the reset button or cycle the power once you get to that step - anything to get past that step.  The remote should still work with the TV and should be paired with the stick.

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert

        Are you using the included usb cable with bump in it? The is what the remote actually communicates with not the stick itself. So, no original USB cable, no remote.