Forum Discussion

Blueberry's avatar
Blueberry
Reel Rookie
4 years ago

4k stick with Samsung smart tv reset always required

I have 4k stick trying to get to work with a 2016 Samsung smart tv. I have no issues activating account after setup.  Channels load and so does app store.  I turn tv off then awhile later I turn on a...
Blueberry's avatar
Blueberry
Reel Rookie
4 years ago

yes I am.  Have it hooked up exactly like the other TV's

renojim's avatar
renojim
Community Streaming Expert
4 years ago

Hmm... if you're turning on the TV and seeing the start up animation then the Roku is resetting for some reason when you turn on the TV.  If you're using the supplied power adapter and just leaving it plugged in all the time that shouldn't happen.  Does the TV have multiple HDMI inputs that you can try?  You mentioned "same product" on other TVs.  Does that mean you have multiple Roku devices of the same model?  Have you tried swapping them around?