Forum Discussion

DG0021's avatar
DG0021
Newbie
2 years ago

4k Roku Tv screen glitched without cause

Good morning, 

 

We have had our 65" for around 6 months.  Got it last minute for around $500 from Best buy and really liked it especially considering the price. This morning though the screen is showing nothing but purple/pink glitchy ribbons down the screen. There have been no power surges to my knowledge snd no impacts so we are confused as to how/why this happened.

 

We have tried turning off/on and unplugging for a few minutes and tewpkugging it back in. Before we attempt other fixes we just wanted to see if this was a common error others have encountered.

 
1.66 MB of 1.66 MB

 

4 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, DG0021 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for bringing this to our attention, and we're here to assist you regarding the issue you have encountered with your Roku TV. For us to help, we'd like to ask for further details. Kindly provide the information below.

    Once we gather the information we have requested, we'll be able to assist you further.

    Best wishes,
    Kash

    • JessicaG's avatar
      JessicaG
      Newbie
      2 years ago

      This is currently happening to me too. I was watching it in the morning fine and when I went to watch it in the afternoon it looked like this. I unplugged it for a few days, but it is still broken.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome to the Roku Community, JessicaG!

        Thanks for reaching out. We'd be happy to review your concern better and help you determine the cause. 

        Kindly provide us with additional information such as what RokuTakashi requested above. Also, please let us know if your TV recently received any software updates prior to this happening that might have triggered this issue.

        We'll be looking forward to your response!

        Best regards,
        Carly