Forum Discussion

rekkevans's avatar
rekkevans
Reel Rookie
3 years ago
Solved

4K remote dead after 4 months

Remote worked fine and picked it up the next morning and it is completely dead. Changed the batteries that work in other remotes and reset the Roku several times and still not working. The remote looks brand new and has only been owned about 4 months. Customer support has not responded to any inquiries for replacement.

remotes
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello rekkevans

    Thanks for reaching out to the Roku community!

    Could you try re-pairing your remote to your Roku device and see if that will resolve the issue you're experiencing? We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: How to fix your Roku voice or simple remote that is not working

    Please keep us posted and we will be able to assist you further.


    Regards,
    Karla

3 Replies

Replies have been turned off for this discussion
  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello rekkevans

    Thanks for reaching out to the Roku community!

    Could you try re-pairing your remote to your Roku device and see if that will resolve the issue you're experiencing? We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: How to fix your Roku voice or simple remote that is not working

    Please keep us posted and we will be able to assist you further.


    Regards,
    Karla

    • rekkevans's avatar
      rekkevans
      Reel Rookie
      3 years ago

      I did the troubleshooting for repair and it did not resolve the issue. A timely resolution to the issue would be appreciated.

      • RokuKarla's avatar
        RokuKarla
        Retired Moderator
        3 years ago

        Hello rekkevans

        Thanks for the post.

        If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device from Settings>System>About. Please keep us updated, and we will continue to assist as needed.


        Regards,
        Karla