Forum Discussion

4 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi jpgalvin,

    A warm welcome here at the Roku Community!
    Thanks for reaching out to us regarding this concern. We're happy to assist.

    To fully assess the issue you've been having, can you send us a photo of the screen you've been getting when setting up your device? Also, may we know how you are powering your Roku device?

    We'll appreciate a response from you regarding this matter.

    Warm regards,
    Janadee

    • jpgalvin's avatar
      jpgalvin
      Newbie
      2 years ago

      I get a black screen (I assume you don't need a photo of that) or an error message from the TV. I do not get any Roku error screens or any Roku screens at all.

      The Roku 4640x is plugged into an outlet and powered on all the time. I have tried cycling the power to see if that would solve the problem but it did not.

      • RokuAnjelie's avatar
        RokuAnjelie
        Community Moderator
        2 years ago

        Hi jpgalvin,

        Thank you for keeping us posted about this issue that you're experiencing! Have you checked the HDMI port at the back of your TV? Additionally, you will need to change the source or input on your TV remote in order to view the Roku homepage.

        Please keep us posted on how it goes.

        Thanks,

        Anjelie