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ToddAndMargo's avatar
ToddAndMargo
Streaming Star
2 years ago

4200x Crashing a lot on YouTube and Paramount

Hi All,

Roku: 4200X - Roku 3, Software Version: 12.5.0 build 417504

My roku crashes a lot on YouTube and Paramount.  Other channels seems stable.

Is it time for a new box?  I have read reviews that Roku's quality have got really bad now-a-days.  And I like my old box.  Maybe it is just bad programming on the these two channels?

Your thoughts?

Many thanks,  -T

tv & player features

3 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    I wonder if the Roku 3 just can't keep up with the bloat of channels/apps like Youtube not to mention the bloat of the Roku software updates.  I wouldn't be surprised if it's the next one to appear on the "legacy" device list.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Thanks for the post, ToddAndMargo!

    We appreciate your feedback about this update and we'd like to take a closer look into this and flag the right team about it.

    Could you please share us the details below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    We'll be looking forward to hearing back from you.

    Thanks,

    Rey

    • ToddAndMargo's avatar
      ToddAndMargo
      Streaming Star
      2 years ago

      Just signed up for Hallmark Movies.  It too crashes, but you can work around it by moving through the menus really slowly.  What for things to settle before pressing another button.