Forum Discussion

officer's avatar
officer
Newbie
12 months ago

(3820X) 4K Stick remote responsive on one TV, very low responsiveness on others

My streaming stick works fine on my Samsung 720p TV at home, but when I bring it with me when staying at hotels, their TVs, usually 4K, it will come on as normal, but that's where functionality virtually stops. Strangely, there's no sign of sluggish animations (e.g. transitions between screens, intro animation). They all play at normal speed. The core problem seems to be that there's almost no acknowledgement of pressing buttons on the remote. It will process a button click every 1 in 30 presses or so. Sometimes it will actually process more than one inputs in a row, but then go right back to low responsiveness. I've tried plugging the USB power into the TV and into the wall sockets. I travel a lot and this is starting to get on my nerves.

remotes
  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Welcome, and thank you for posting here in the Roku Community, officer!

    I appreciate you reaching out for support about the responsiveness of your Roku remote paired to your Roku Streaming Stick 4K. I'd be happy to suggest some troubleshooting steps to help you.

    In this case, can you please confirm if you've successfully paired the remote to your Roku player? Also, does changing the batteries make any difference? 

    In the meantime, we can try resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds and then pair it again to see if this works.

    I'll be looking forward to your response.

    Best regards,
    Carly