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Cult-of-Trajan's avatar
Cult-of-Trajan
Reel Rookie
2 years ago
Solved

3 receivers, but only 1st remote works

About 2 years ago I bought my first Roku (let’s call it “A”).  Over the last 2 weeks I’ve bought 2 more sets (“B” & “C”).  All 3 are Express units with Simple remotes.  

Remote “A” works perfectly on receivers A,B & C.  Remotes B & C won’t control anything - no response even with the brand new batteries installed.  Is there a channel setting for A that I can somehow “teach” to B & C remotes?

Thanks, Jimmy

remotes
  • Strega2's avatar
    Strega2
    2 years ago

    I thought Cult-of-Trajan ordered entire Roku Express units.  Of course, the trick with returning is you want to return the entire packages, not just one component.  To swap out just a remote (alone), you probably would have to deal with Roku and it wouldn't surprise me if such a thing would take months.  But swapping the entire Express at Amazon could be done within a couple of days if you have prime.  In fact, I just checked and Amazon claims they can get a Roku to me in as little as 4 hours! 😀 But that may vary based on your location and prime-ness.

     

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Cult-of-Trajan-

    Make sure you have the batteries installed in the correct orientation.  There should be a diagram inside the battery compartment.

    If the old batteries had leaked and you see white crystals on the remote's battery contacts, clean the contacts.

    If you have a digital camera, even just one in a phone or tablet, try pointing the remote at the camera and viewing the top end of the remote in the camera view screen while pressing various remote keys.  If the remote is working, you should see key presses produce a glow on the end of the remote.

    • Cult-of-Trajan's avatar
      Cult-of-Trajan
      Reel Rookie
      2 years ago

      makaiguy Thanks for the reply. Here’s what I found:

      Remote A (that works) - I CAN see the IR when I press a button.  Remote C (doesn’t work) - I CANNOT see the IR.  So - I swapped batteries.  Same result. Also, remember that Remote B & C are brand new out of the box, with new batteries as well.  So the question is - why can’t I see the IR from Remote C?  I have eliminated the batteries as the root cause…thanks again for answering.

      • Strega2's avatar
        Strega2
        Roku Guru
        2 years ago

        Assuming you double-checked the battery orientation (because some Roku remotes are unusual and the batteries are both pointed the same way), then I’d be inclined to just assume it’s the kind of quick death you occasionally see on electronic products and swap them at the store.  In fact, I might be inclined to return them and buy again later because two at once is either really bad luck, or maybe there was a bad batch.