2023 Roku Voice Pro Rechargeable Battery Doesn't Hold Charge

Hi Drewski14,

Greetings from the Roku Community!

We understand and appreciate you for reaching out to us about this remote issue you're having. We want to take a step here and see what we can help.

Please provide us with the device serial number where the remote is paired, and we'll take it from there.

Keep us posted!

Thanks,

Rey

Drewski14-

There are many complaints of Voice Remote Pros that lose their ability to take a charge, but I've had this remote for well over a 1.5 years and have noticed no loss of charge holding capacity or ability to charge. I don't know if I just happened to have gotten lucky and received a good one, or if my usage pattern has something to do with it.

Many (most? all?) rechargeable batteries deteriorate if repeatedly allowed to overcharge. Both my Samsung phone and Lenovo tablet even have optional features that will cut off charging before the battery reaches full charge to prevent or limit this deterioration.

I've always made a point to disconnect my Voice Remote Pro from the charger when it reaches full charge, or slightly before. I especially try to avoid letting it charge unattended overnight. The charger I use outputs 2 amps and the remote charges fairly quickly. You can check the charge level via "Settings > Remotes & devices > Remotes > Voice Remote Pro > About" on your Roku. If I don't want to exit what I am doing just to check the charge level while charging, I just unplug from the charge cord and observe the popup on the upper right corner of the screen.

Same problem for me. Trying to reach an agent. No response.

Hi deansimpson,

Thanks for reaching out to us here.

May we know what Roku device this remote is paired with? Also, is this the first time this has happened to your remote?

Your response is highly appreciated.

Sincerely,
Janadee

Same problem as so many here have been posting. Only way to use remote is to keep it plugged in and this is ridiculous to have a cord running all over the living room to be able to control the TV. Why did Roku stop using alkaline battery powered remotes?! Never had this problem with those controllers. They would last for many months or as long as the alkaline battery held charge. I would much prefer that than having to leave controller manually plugged in to extension cord from the wall for it to work. Meh.