Forum Discussion

Candece's avatar
Candece
Reel Rookie
2 years ago
Solved

2.4 network fixed, still no remote

1st, wow no support available for my devise. That's pretty sad Roku 

I got new internet and then both remotes on both devices quit working. I Roku has internet but says no connection. I used the app and it was fine. I figured it was that the new internet was 5.0. I turned it back to 2.4 and the Roku had connectivity now but still can't pair remotes. Both have no dot to flash and no pairing button. I've tried everything so are both these devises garbage now?

remotes
  • makaiguy's avatar
    makaiguy
    2 years ago

    Some of the newer Voice Remote models have no pairing button.  For them, pairing is initiated by pressing and holding the Back and Home buttons simultaneously.

     

5 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    It would help to know the model number(s) of your devices.  Do you have voice remotes with a microphone button and TV controls?  If not, the remotes don't require pairing.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Some of the newer Voice Remote models have no pairing button.  For them, pairing is initiated by pressing and holding the Back and Home buttons simultaneously.

       

      • Candece's avatar
        Candece
        Reel Rookie
        2 years ago

        I do noot have that remote and holding down the home and back button like instructed onscreen doesn't work. Nothing happens.

    • Candece's avatar
      Candece
      Reel Rookie
      2 years ago

      No, that is why I said I don't have a light or a pairing button. I have a Roku Express. The model # 3930RW. I came with a remote that don't have a light, voice or pairing. I tried holding down the back and the home and it didn't work. The internet is fine, the remote just will not work anymore.