Forum Discussion

RFaber's avatar
RFaber
Channel Surfer
9 months ago
Solved

[14.0] Roku Ultra Bluetooth volume control not working after update

Hi,

After my Roku Ultra got updated to Roku OS 14, Bluetooth volume control is no longer working.

I could previously control the volume of my Bluetooth headphones with the volume controls on the remote, but after the update, I just get a full circle showing, where I previously saw the volume turning up or down.

I can workaround it by using the volume controls on the headphones, but that is much less convenient than using the remote.

Is this a known bug?

Cheers,
Rasmus.

TV & Player settings
  • RokuRiamie-D's avatar
    RokuRiamie-D
    6 months ago

    Hey everyone!

    We're aware of the issue you're having and our team is looking into it. To help us figure things out, could you tell us:

    • Make and model your headphones
    • Your Roku device model, serial number, Device ID, and OS version (found in Settings > System > About)
    • Your Issue Tracker ID (press Home 5 times, then Back 5 times)

    We'll keep you updated on what we find.

    For better visibility and reference, we'll mark this post as solved.

     

    Thanks!

    The Roku Community Team.

72 Replies

  • aaronouthier's avatar
    aaronouthier
    Channel Surfer
    9 days ago

    I don't know about anyone else, but it now seems to be working great! CEC also works for my TV where it didn't before.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      7 days ago

      Thanks for the update, aaronouthier​!

      We're glad that you're now back on track! If you ever need more support in the future, you can always get back here for additional help. 

      Happy Streaming!

      Roku Community Team

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    9 months ago

    Hi, RFaber.

    We appreciate you reaching us here in the Roku Community!

    We see that you're having an issue controlling your Bluetooth head volume after the update. No worries, we're here to help.

    Could you please provide the following information below:

    • Roku device model, serial number, device ID, and current software version. (You may follow these steps: Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    In the meantime, you may try restarting your streaming device.
    Here are the steps:

    1. Press the Home button on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Moreover, we also suggest you unpair and re-pair your headphones from your streaming device. 

    Please keep us posted.

    Regards,
    Reynan

    • ex5tube's avatar
      ex5tube
      Reel Rookie
      7 months ago

      After the update, I am also having this issue with my Bluetooth headset. My Roku remote will not adjust the headphone volume.

      headphones: KVIDIO (WH201A)

       

      Roku About Info:

      4802X - Roku Ultra 

      X010005LP2HL

      SODA241LP2HL

      14.0

      Tracker ID HL-482-115

    • skottey's avatar
      skottey
      Channel Surfer
      8 months ago

      I'm having the same problem as of today. I have a 4802RW Roku Ultra that is useless right now because I cannot control the volume on my Bluetooth device. This just started for me today, so I'm assuming I got an update. I need this fixed. I've re-paired my headphones, tried different headphones, physically unplugged the Roku, did the system restart. When is this supposed to be fixed? My Roku is a useless brick right now since I can't hear what I want to watch. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        8 months ago

        Hi skottey,

        Welcome to the Roku Community!

        Thank you for sharing your concern about the Roku Ultra not controlling the volume when connected to Bluetooth. Don't worry we're here to assist you with this concern.

        Since you mentioned that you got an update, we would like to know what is your latest software version. You can check it by going through Settings > System > About. Alternatively, you can do the following: 

        1. Press Home on your Roku remote 
           
        2. Scroll and select Settings
        3. Select System
        4. Select Software update
        5. If there is an available update kindly select Check Now to manually check for updates.

        We suggest you try these steps and please keep us posted.

        Regards,
        Riamie

    • RFaber's avatar
      RFaber
      Channel Surfer
      9 months ago

      Of course:

      Model: 4800X - Roku Ultra
      Serial number: X01000H0MDAV (S02A2130MDAV)
      Software version: 14.0.4 • build 12205-C2
      Tracker ID: AV-384-784

      Cheers,
      Rasmus.

      • RFaber's avatar
        RFaber
        Channel Surfer
        9 months ago

        I have tried turning Roku on and off, turning headphones on and off, unpairing and re-pairing headphones, and connecting a second pair of headphones. Same result every time: remote volume buttons does not change volume and instead the Roku UI just shows a filled circle in the corner where the volume display previously was.

  • aaronouthier's avatar
    aaronouthier
    Channel Surfer
    6 months ago

    Brand new Roku 4850X - Ultra for Christmas. I'm on Software Version 14.0 .

    Having what appears to be the same issue.

    I did notice a few things, however:

    1. When I point the Roku Remote at my TV, with my JBL TuneBuds connected, the **TV** Volume responds.

    2. When I first connect my BT Headphones, the BT volume is briefly displayed.

    3. Quite by chance, I noticed that if I adjust the volume on the remote during that brief moment when the Headphones first connect, the volume controls work fine ***and continue working until I disconnect the headphones***

    Having said that, I have a newer hardware. This may or may not work for you.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Thanks for posting here in the Roku Community, aaronouthier!

      Thank you for sharing this workaround with us. To gain better visibility of your device details and assist in gathering more information, we would like to include your device in the ongoing investigation. 

      To help us navigate through the process, please provide the following requested details below:

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Headphone Brand/Model

      We are anticipating your prompt response.

      Best,
      Emman

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    6 months ago

    Hi, Community Users!

    Greetings from the Roku Community!

    We appreciate you letting us know that you're still having the same issue. In this case, is your streaming device up to date? 

    If not, here are the steps to update your device software:

    1. Press Home on your Roku remote 
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    If the issue persists, please provide us with the software version of your device.

    We hope this will be sorted out soon.

    Thanks,
    Reynan

    • parker-g's avatar
      parker-g
      Channel Surfer
      6 months ago

      RokuReynan-L I'm on version 14.0.4, Build 12221. Have checked for updates and there are none. Still having the issue.

      • Tibbetts's avatar
        Tibbetts
        Channel Surfer
        6 months ago

        Updated to 14.1.4 build 7709. Still can't change volume on bluetooth headphones with remote.

    • Tibbetts's avatar
      Tibbetts
      Channel Surfer
      6 months ago

      I check for updates everyday.  Still nothing.

      • skottey's avatar
        skottey
        Channel Surfer
        5 months ago

        I ended up buying new headphones since I had $40 in Best Buy rewards. The brand is Soundcore. These are headphones, not ear buds and they work in that the Roku is allowing me to control the volume. Please note that I tried three different brands of ear buds that I always used in the past including Jlab and these headphones are still not working. I would hardly call this a fix, as it requires a person to buy new equipment, but the issue is resolved for me using this workaround. Roku- you can't really expect people to go buy new equipment to get it to work and need to revert whatever you changed back to the old way so all types of headphones and ear buds work. It's been three months now since you broke it. 

    • baltobee's avatar
      baltobee
      Reel Rookie
      5 months ago

      had the same problem on my 4850x ultra s/n: x02800uw68jv ver 14.0 dev id: sovs348w68jv.  changed the control type from ir to cec and am now able to control the volume on my bluetooth headphones

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Thanks for chiming in here in the Roku Community, baltobee!

        We appreciate your effort to flag this directly to us. We're here to help.

        May we know what is the Headphone Make/Model that you're using? Also, could you provide the issue's Tracker ID so we can pass this along to the team? You may refer to the post above for instructions on how to get it. 

        We are looking forward to your response. 

        Best,
        The Roku Community Team.