[13.0] Airplay and screen mirror not working
Model: 4800X
Serial: X01000UWN4MD
Device ID: S02A20DWN4MD
Version: 13.0.0 build 24056-C2
ID: MD-232-854
Forum Discussion
Hi, Community users.
Thanks for bringing this to our attention.
We acknowledge the concern you have shared, and we're here to collect more details so this issue will be sorted out. Can you please provide the information below:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- iPhone Model and iOS version.
Once this information is available, we'll forward it to the appropriate Roku team for further investigation.
We hope for your response.
Best wishes,
Kash
Hello, Community users!
Thank you, everyone! We understand that you are experiencing issues with the Airplay and screen features. We appreciate your troubleshooting attempts and for providing us with the requested details precisely. Rest assured, we will forward your information to the appropriate Roku team for review.
In the meantime, we are grateful for your patience and understanding as we work on this. We hope to get everything sorted out soon and appreciate your bearing with us.
Best regards,
Jharra
