Forum Discussion

number40Fan's avatar
number40Fan
Binge Watcher
2 years ago

12.5 Update Screwed Up Directv Remote

Everytime Roku updates on my TVs, something gets screwed up.  This time, 12.5 has rendered my Directv remote useless.  It will only allow me to turn on the TV, but nothing else works.  Volume, Menu, Input, etc.

Does the Roku team work for Outlook?  They can also F up a good thing.

8 Replies

Replies have been turned off for this discussion
  • maxim's avatar
    maxim
    Reel Rookie

    My Roku TV TCL stopped recognizing my directv remote control, I reconfigured it and now it recognizes everything again but the up and down arrows only work from left to right 😞

    Happened after upgrading to Roku OS 12.5

    Sorry, I use a translator because my English is poor.

    • number40Fan's avatar
      number40Fan
      Binge Watcher

      Yes, the new code doesn't work perfectly, but it does work better than nothing.  Maybe, just maybe, they'll get this fixed and going back to the old code, 11756, will have us back to normal.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Hi, number40Fan maxim!

        Welcome, and thank you for raising your remote issues with us. Worry no more, as we will be more than willing to forward your concern to the appropriate Roku team for further review.

        Kindly provide us the following requested details below so we can escalate this effectively:

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Brand, model, and serial number of the remote:
        • A photo of your remote:

        We'll be looking forward to your responses as we are eager to find you the best resolution possible.

        Best regards,
        Carly