Forum Discussion

beg0838's avatar
beg0838
Reel Rookie
2 years ago
Solved

12.5.5 update created buzzing Onn 70" tv

Hello,

I am certain that the 12.5.5 update that happened on my tv on 1/24 caused a buzzing now in my Onn tv. I do not believe this is a hardware issue.

Any others out there have this buzzing on your tv recently? 

Is there any way I can get a pre build file before 12.5 to load and test?

 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Loud410,

    A warm welcome here at the Roku Community!

    We understand that you're having issues with your Roku TV.

    Could you provide us with the following details requested by the moderators in the above posts? We'd like to look closely into this. For initial troubleshooting steps, we would recommend a system restart on your device.

    Please let us know what you find out.

    All the best,
    Janadee

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi beg0838,

    A warm welcome to the Roku Community!

    Thanks for letting us know about the issue that you are experiencing with the buzzing sound on your Roku TV. Would you mind elaborating more on your concerns? Does the issue only occur on a specific channel or all channels on your Roku device? Could you also tell us the specific troubleshooting steps you have taken so far to try to resolve the issue?

    With more detailed information, we'll be able to assist you further.

    All the best,

    Chel

    • beg0838's avatar
      beg0838
      Reel Rookie
      2 years ago

      The buzzing is with all channels and it started from the 12.5.5 update that happened week of January 24th.

      I have troubleshot all possible audio and image settings to get the buzzing to go away but it does not. 

      nothing jarred the tv or no power surges. I am certain this was caused by the update. And would like to know when the next 12.5.6 or next patch is coming out.

      i do not want to invest in another tv if the roku forced update caused the issue

      Tha k you,

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi beg0838,

        Thank you for keeping us posted here in the Roku Community!
        We want to investigate further this issue that you're having with Roku TV. Can you please provide the following information below?

        • Do you have any other device(s) connected to your TV? (e.g., speakers and another sound system)
        • Does this issue occur when you're trying to watch a channel or when Roku TV is on?
        • Could you send us a video clip regarding the problem?

        With detailed information, we will be able to assist you further.

        Thanks,

        John

  • Loud410's avatar
    Loud410
    Reel Rookie
    2 years ago

    Have your issue been fixed and what steps did you take 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Loud410,

      A warm welcome here at the Roku Community!

      We understand that you're having issues with your Roku TV.

      Could you provide us with the following details requested by the moderators in the above posts? We'd like to look closely into this. For initial troubleshooting steps, we would recommend a system restart on your device.

      Please let us know what you find out.

      All the best,
      Janadee

      • Molovenj's avatar
        Molovenj
        Newbie
        4 months ago

        I did a system restart and still hear the buzzing noise