Forum Discussion

MVK's avatar
MVK
Reel Rookie
2 years ago

[12.5.5] AirPlay/Screen Mirror not working

I have a compatible Roku HiSense TV, starting with “C”, I am on the latest iOS version, and I can’t connect to screen mirror my iPhone.  It will connect with the YouTube app, but not screen mirror.

None of the iPhones my family has will screen mirror, it spins and then says can’t connect to device.  These had been working for years but suddenly won’t.

I have restarted the device, restarted the TV, restarted the network connection (the TV is wired, the phones are on the same network).  I’ve checked all of the Roku TV settings for AirPlay/Screen Mirror, and made sure AirPlay was allowed on my iPhone.  

Really need this to get working again.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi MVK,

      Greetings from the Roku Community!

      We have passed along the information to the appropriate Roku team. In the meantime, we appreciate your patience and understanding regarding this matter.

      If there's anything else we can further assist you with aside from this, let us know.

      All the best,

      Chel

  • bobtheskutter's avatar
    bobtheskutter
    Channel Surfer
    2 years ago

    Very annoying.  This was working one night, then the next night it wasn't.  Nothing on my Network has changed.  I noticed all the Roku devices that were not working were 12.5.  I had one 12.0 device which was working, but then it went and updated itself to 12.5 automatically (damnit) and stopped working.  I use this feature quite often.  Would be nice if it could be fixed.

     

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi bobtheskutter,

      We sincerely apologize for the inconvenience this has caused. Please be guided that our Roku engineers are currently aware of the issue and are currently investigating it. Would you be so kind as to provide us with the following information?

      • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      • What steps have you taken so far in an attempt to fix the issue?

      Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

      Sincerely,
      Janadee

      • bobtheskutter's avatar
        bobtheskutter
        Channel Surfer
        2 years ago

        This will be lengthy.   So far I have...

        * Verified AirPlay is turned on

        * TV Fast Start (for my 2 Roku TVs) is on

        * Screen Mode set to Prompt

        * Network Resert

        * System Reset

        * Factory reset (on a Roku Ultra)

         

        All of my Roku Devices have been automatically updated to 12.5.0.  I had a Streaming stick at 11.0 which worked, but then it updated and it now no longer works.  Below will be the information you requested for each device...

         

        TCL Roku TV  (LR Roku TV)

        Model:     50S455

        Serial #     x01200EWRPDJ

        Device ID     S0JR2DWRPDJ

        Software/OS     12.5.0 build 4176-CG

        Tracker ID     DJ-515-762

         

         

        TCL Roku TV  (BR Roku TV)

        Model:     32S327

        Serial #     YK00CC721737

        Device ID      JDA87C721737

        Software/OS     12.5.0 build 417648

        Tracker ID     37-515-767

         

         

        Roku Ultra

        Model:     4660X - Roku Ultra

        Serial #     YJ004F871983

        Device ID     CK3934871983

        Software/OS     12.5.0 build 4178-46

        Tracker ID     83-515-771

         

         

        Roku Streaming Stick+

        Model:          3810X - Roku Streaming Stick+

        Serial #     YH00673692819

        Device ID     213157692819

        Software/OS     12.5.0 build 4178-50

        Tracker ID     19-515-842