Forum Discussion

mickvalenz's avatar
mickvalenz
Channel Surfer
2 years ago

12.5.0 Sound Bar not updating to 12.5.5

I just read in other post 12.5.5 update fixed the crackling sound issue in the sound bar. My crackling sound bar is 12.5.0. but it´s not able to get 12.5.5 when I try to update.

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, mickvalenz

    Thanks for posting here in the Roku Community.

    We see that you're unable to update your Roku device, and we'd be more than glad to assist. May we know if you've already tried to perform a system restart on your Roku device to see if you're able to update your Roku OS? Also, are you receiving any error codes?

    Please keep us posted.

    All the best,
    Kash