Forum Discussion

721's avatar
721
Newbie
2 years ago
Solved

10:30 pm no tv with a message of not internet connectivity when I have excellent connectivity,

During the day everything works but around 10:30 pm no apps work with a message of not connectivity when I have excellent connectivity - very frustrating

  • A warm welcome here in the Roku Community, 721!

    Thank you for reaching out regarding this matter. We'd be more than happy to find you the best resolution possible.

    We should also have to take into consideration the number of devices linked to your Wi-Fi, even in the event that your network connection is excellent. It may be possible that your signal strength is slow during the night. 

    We also highly recommend reaching out to your Internet Service Provider for further clarification and assistance.

    Best regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    A warm welcome here in the Roku Community, 721!

    Thank you for reaching out regarding this matter. We'd be more than happy to find you the best resolution possible.

    We should also have to take into consideration the number of devices linked to your Wi-Fi, even in the event that your network connection is excellent. It may be possible that your signal strength is slow during the night. 

    We also highly recommend reaching out to your Internet Service Provider for further clarification and assistance.

    Best regards,
    Carly

    • Strega2's avatar
      Strega2
      Roku Guru

      It sounds like this happens every night? If so, I would check the router.  Turning off internet access to specific devices on a schedule is a common feature.  (Might be listed under parental controls.)