Forum Discussion

Pauletta's avatar
Pauletta
Newbie
2 years ago
Solved

.refund my money. Refund refund. Refund refunds

Don’t order from them. They steal your money.

remotes
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Pauletta,

    Thanks for your first post, and welcome here in the Roku Community!

    We understand that you are requesting a refund, and it would be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you. You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

    You can also view and check the charges on your account; this link will help you out: How to review your purchase history and charges to your Roku account.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,

    Chel

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Pauletta,

    Thanks for your first post, and welcome here in the Roku Community!

    We understand that you are requesting a refund, and it would be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you. You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

    You can also view and check the charges on your account; this link will help you out: How to review your purchase history and charges to your Roku account.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,

    Chel

    • Pauletta's avatar
      Pauletta
      Newbie
      2 years ago

      I’ve been calling for over a month.  You guys are a ripoff.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hello Pauletta,

        We appreciate you for keeping us updated!

        If you are already in touch with our Account-Billing team, we recommend continuing to work with them, as they would best assist you moving forward.

        Thanks,

        Chel

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      7 months ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
      We are here to help.

      Thank you,
      The Roku Community Team
    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      7 months ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
      We are here to help.

      Thank you,
      The Roku Community Team