Forum Discussion

stela65's avatar
stela65
Newbie
11 months ago

Wireless roku camera- operation failed and camera will not record

I have tried multiple different things nothing has worked. I just recently got a wire free doorbell and every time I try to turn on the event recording options it says “operation failed.” It will not allow me to turn on recording option and continues to tell me that the operation failed. I have reset the chime, cleared my storage, re added the device, nothing works I do not know why it will not allow me to record on my doorbell. Please get back to me as soon as possible. 

  • kimsar1625's avatar
    kimsar1625
    Reel Rookie
    10 months ago

    Same here!! I’ve deleted and downloaded the app 3 times. I deleted and added the camera 5 times and it keeps saying the same thing when trying to toggle recoding or smart detection “operation failed” due to this my camera is not recording and only taking pictures. I have the subscription and it still won’t let me change it because it just keeps saying “operation failed”

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      8 months ago

      Hi Community users,

      Greetings from the Roku Community!

      Thanks for letting us know that your Roku Wire-Free Video Doorbell SE is not recording and only displays an error message, "Operation Failed." We'd be more than willing to sort this out for you.

      For us to look closely into this issue, we would like to know the following:

      • What is the firmware version of the Roku Smart Home app
      • Does it only occur with one Roku smart camera or with all of your Roku smart cameras?
      • When did you start to experience the issue?
      • Have you tried using a different mobile phone or tablet to access the Roku Smart Home app?

      We look forward to your response.

      Regards,
      Riamie