Wireless outdoor camera se
My camera was working great for about 5 days then all of a sudden it stopped recording any events and does not notify me of any motion or sound events. I got this to watch my mailbox because I've had...
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Just a question, did your free trial run out? Without a subscription you can only view live video it won’t store events in the cloud.
Not sure about you but I just purchased my outdoor wireless camera yesterday and even after increasing the sensitivity settings and switching my subscription to the new camera, it doesn’t capture any triggers unless it is 2 feet in front of the camera. Useless and I will returning it if Roku Danny doesn’t come back with a more helpful response.
Greetings Johncflagler
Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Outdoor Camera.
Have you already tried changing the detection zone settings from within the Roku Smart Home mobile app to see if that helps what you are experiencing?
For more information about how to change the settings of your Roku Smart Home device, visit our Support page here: Detection settings for your camera or doorbell
Please keep us posted what you find out and we will be more than to continue assisting you should you need further assistance. We look forward to hearing back from you.
Thanks,
DannyJust spent an hour on the chat getting service help for my three hour old outdoor camera. No notifications, live camera works. Had to end the chat because after three hours of use (sitting on my counter) the battery died. Glad I kept the box. I should have listened to the cashier who said, “don’t waste your money, every one I have sold has been returned”. Do better Roku.
