Forum Discussion

12340's avatar
12340
Reel Rookie
4 months ago

Wireless doorbell audio, won’t work

I changed my Internet service to T-Mobile 5G now my video doorbell, the audio that rings will not work I’ve tried deleting all and restarting several times. The camera will take live shots, but won’t record pictures or video frustrated to say the least can’t afford to buy new cameras now changed service

smart home events

4 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    4 months ago

    Hi, 12340.

    Welcome to the Roku Community!

    We understand that you're having an issue with your video doorbell. We're here to help.

    Here are some steps you can try:

    1. Confirm the Roku Smart Home app and doorbell firmware are up to date.
    2. Confirm that detects motion and detects sound is turned on in the Events Recording setting.
      • Doorbell Live Stream > Settings > Event Recording
    3. Confirm there are no event recording schedules.
      • Doorbell Live Stream > Settings > Event Recording > Schedule > All Day should be toggled ON
    4. Turn the detection sensitivity to 100.
      • Doorbell Live Stream > Settings > Detection Zone

    If the issue persists, please let us know.

    Thanks,
    The Roku Community Team

    • 12340's avatar
      12340
      Reel Rookie
      4 months ago

      Great obviously you didn’t understand the question so I’ll repeat the camera works. It’s the doorbell audio all those Reset scenarios I’ve done several times as I had mentioned in my post so I’ll ask once again does it have anything to do with the 5G network? Try to stay focused on the question at hand

  • soniabraga00's avatar
    soniabraga00
    Newbie
    4 months ago

    It sounds like your T-Mobile 5G home internet might be causing compatibility issues with your video doorbell, possibly due to network settings or firewall restrictions. Try these steps:

    1. Check Wi-Fi Band – Some doorbells only work on 2.4GHz, so make sure your T-Mobile router is broadcasting both 2.4GHz and 5GHz separately and connect the doorbell to 2.4GHz.
    2. Disable WPA3 & Band Steering – In your router settings, try disabling WPA3 security and band steering, as some older devices struggle with them.
    3. Port Forwarding & UPnP – Some cameras need specific ports open to work properly. Check if UPnP is enabled in your router settings or look up required ports for your doorbell model.
    4. Factory Reset & Re-add – If you haven’t already, perform a full reset on your doorbell before re-adding it to your network.

    If the issue persists, check with T-Mobile support to see if their network settings are blocking certain smart home devices.

    • 12340's avatar
      12340
      Reel Rookie
      4 months ago

      Are you kidding me? I have no idea what you just said it may as well be written in Chinese. I would just like a system that operates the doorbell. If nothing else I’m not an IT technician if I need to buy a whole new system to operate my doorbell just say so for Christ sake I’m about to lose all confidence in Roku and their support