Forum Discussion

dmbryant99's avatar
dmbryant99
Newbie
4 months ago
Solved

Wire free Video doorbell Error Code: 20004

Thanks for this community. I had the 20004 error code and got readying on the error code.  I uninstalled the app on my cell phone and reinstalled it and it fixed the problem. Now my back door door bell camera is back up and running. One of my thought was to uninstall the app. Its just like every app out there and or program some time they need reinstalled. Thanks for the replys to other post on here.

cameras & doorbells
smart home wifi
  • RokuMaryEF's avatar
    RokuMaryEF
    2 months ago

    Hey everyone,

    Getting error 20004 - "Failed to connect"? Here’s a possible solution:

    • Check if the Chime is disconnected or too far from the doorbell (more than 20ft).

    • Reboot your router.

    • Move the Chime closer to the router and see if that helps.

    Give it a try and let us know if it works!

    Roku Community Team

5 Replies

  • Jp4av's avatar
    Jp4av
    Reel Rookie
    5 months ago

    I just got a brand new wireless doorbell camera last week. I had so many issues, I called your customer support. After 1.5 hours on the phone, and 2 different support people, they finally decided that it was bad and sent me a new one. I am still having fail to connect issues!!! It tries for a couple of minutes, then error code IV22-20004. When I go to settings, I have 3 bars signal strength on both doorbell and chime! Firmware is 5.2.0.19, says it updated when I first set it up, although that kept crashing too! I have numerous Roku Smart Home devices - lamps, plugs, and floodlight camera. All work flawlessly and I am quite literate with device setup. I have tried all of the suggested “fixes”. If I can’t get this working in the next day or so, I am sending it back for a refund. 

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      5 months ago

      Hi, Jp4av.

      Welcome to the Roku Community!

      Thanks for reaching us about having an issue with your video doorbell. We're here to help.

      Have you already tried rebooting your Roku Smart Home Doorbell as well as your wireless network to see if that resolves the issue you are experiencing? In addition, how far is the doorbell from your wireless router?

      Please keep us posted.

      Thanks,
      The Roku Community Team

      • Jp4av's avatar
        Jp4av
        Reel Rookie
        5 months ago

        I already answered your questions in my original message! Yes to everything you asked, many times over! BTW, there is no reset button on the wireless doorbell, only a press and hold power to turn it on and off!! There is a reset button on the wired version only! You support folks need to learn your products better! As I told the person on phone support originally, the wireless router, chime, and doorbell were all less than 1 ft apart! None of the other Roku products (including a floodlight camera) have any issues. I now have 2 brand new doorbell cameras and neither of them work! Not happy at all, and your support is terrible. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    Hi dmbryant99,

    Greetings from the Roku Community!

    Just wanted to drop you a line to say that if you are still having trouble or feel like your issue has not been fixed, please let us know. 

    And don't forget, you can always get help at support.roku.com when you need it.

    Cheers,
    The Roku Community Team

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      2 months ago

      Hey everyone,

      Getting error 20004 - "Failed to connect"? Here’s a possible solution:

      • Check if the Chime is disconnected or too far from the doorbell (more than 20ft).

      • Reboot your router.

      • Move the Chime closer to the router and see if that helps.

      Give it a try and let us know if it works!

      Roku Community Team