Forum Discussion

DWes's avatar
DWes
Newbie
3 years ago
Solved

will the security cameras operate on 5g wifi?

I would like to buy some of the security cameras. But, I've learned hard lessons with other brands. Will Roku security cameras work with 5g wifi, WITHOUT CONSTANT REBOOTING? If not, please be honest, and say so.

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    DWes 

    Thanks for the post.

    The Roku Smart Home Cameras will require 2.4GHz wireless network connection with WPA/WPA2 security standard.

    For more information about the Roku Smart Home Cameras, visit our Support page here: Set up your Indoor Camera SE


    Thanks,
    Danny

8 Replies

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    DWes 

    Thanks for the post.

    The Roku Smart Home Cameras will require 2.4GHz wireless network connection with WPA/WPA2 security standard.

    For more information about the Roku Smart Home Cameras, visit our Support page here: Set up your Indoor Camera SE


    Thanks,
    Danny

    • Sultan1's avatar
      Sultan1
      Reel Rookie
      2 years ago

      Why is this?  I have a 5 GHz wifi set-up.  I have Rokus throughout my house and they work great.  Why would you make cameras that work *only* on slower 2.4 GHz networks and furthermore why would your Roku Cameras app support *only* Roku cameras (which don't work on 5 GHz networks)?  Basically what you're saying is, "Sorry, you're on the faster 5 GHz network, therefore we will punish you by not allowing you to have a camera that works with your Roku."

      • Zorro1953's avatar
        Zorro1953
        Streaming Star
        2 years ago

        I agree with what you are saying, but you could do what I did. But first, as I understand it, the Wi-Fi signal will travel farther on a 2.4 connection that a 5 GHz connection. So if you're going to be using your cams at any great distance from your router, 2.4 GHz would be the better option.

        Here's what I did. Most 5 GHz routers are dual band, so I simply go into my router settings and turn off 5 GHz and allow only 2.4. Then I set up my Roku cams. After everything is working, then I go back to the router and re-enable the 5 GHz band. Now the cams work just fine as long as you allow both 2.4 and 5 GHz in your router. I might also mention, that against most recommendations, I use the same SSID and security settings for both the 2.4 and the 5 GHz settings.

        It's not only Roku that requires 2.4 GHz in this day and age. A lot of IoT devices only operate on the 2.4 GHz setting.

    • DannyRey's avatar
      DannyRey
      Newbie
      4 months ago

      We have 5g wifi and the Roku camera won't connect. It times out. Help

      • renojim's avatar
        renojim
        Community Streaming Expert
        4 months ago

        DannyRey, Roku "smart" home devices only work with 2.4GHz Wi-Fi channels 1 through 11.  If you don't have that available, they're not for you.