Forum Discussion

BGrinch's avatar
BGrinch
Newbie
2 years ago
Solved

Why doesn't smart doorbell work with tv's roku remote?

I seems like a no brainer for Roku's smart video door bell to have two way voice connection with the Roku remote on my tv, But it doesn't. Got rid of my Wyze doorbell so that I could see it on my Rok...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! BGrinch,

    We're thrilled to have you join us here in the Roku Community!

    Thank you for contacting us regarding your Roku Doorbell and how to view the live stream on your TV. We are happy to assist you with this.

    The Roku Cameras channel lets you view a live stream on your TV from all your Roku Smart Home cameras and your video doorbell. A Roku streaming player or Roku TV™ running Roku OS 11.0 will add the channel automatically after you install your first camera or doorbell, but for the optimal experience, Roku OS 11.5 or higher is recommended. Your streaming devices check for a software update every 24 to 36 hours or you can manually check for an update if necessary.

    To view a live stream on any of the Roku streaming devices linked to your Roku account, your camera or doorbell must be powered on and connected to the internet.

    1. Switch the input on your TV to your Roku streaming device
    2. Press Home on your Roku remote.
       
    3. Press OK or move to the right to access your channel list 
       
    4. Highlight the Roku Cameras channel and press OK 
       
    5. Select a camera or doorbell to view the live stream

    When you are in the channel, you can switch between live streams by pressing up or down on your remote. To speak to visitors or access most settings, you need to use the Roku Smart Home mobile app.

    For more detailed information about the two-way audio feature, visit our support page here: How to use two-way audio to speak to visitors with your Roku Smart Home camera or video doorbell

    Please feel free to let us know if you need any additional assistance!

    Thanks,
    Arjiemar

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! BGrinch,

We're thrilled to have you join us here in the Roku Community!

Thank you for contacting us regarding your Roku Doorbell and how to view the live stream on your TV. We are happy to assist you with this.

The Roku Cameras channel lets you view a live stream on your TV from all your Roku Smart Home cameras and your video doorbell. A Roku streaming player or Roku TV™ running Roku OS 11.0 will add the channel automatically after you install your first camera or doorbell, but for the optimal experience, Roku OS 11.5 or higher is recommended. Your streaming devices check for a software update every 24 to 36 hours or you can manually check for an update if necessary.

To view a live stream on any of the Roku streaming devices linked to your Roku account, your camera or doorbell must be powered on and connected to the internet.

  1. Switch the input on your TV to your Roku streaming device
  2. Press Home on your Roku remote.
     
  3. Press OK or move to the right to access your channel list 
     
  4. Highlight the Roku Cameras channel and press OK 
     
  5. Select a camera or doorbell to view the live stream

When you are in the channel, you can switch between live streams by pressing up or down on your remote. To speak to visitors or access most settings, you need to use the Roku Smart Home mobile app.

For more detailed information about the two-way audio feature, visit our support page here: How to use two-way audio to speak to visitors with your Roku Smart Home camera or video doorbell

Please feel free to let us know if you need any additional assistance!

Thanks,
Arjiemar