Forum Discussion

Debbee22's avatar
Debbee22
Newbie
8 months ago

Videos not saving in square

I can view full screen on my doorbell but when it saves video notifications it's in fish bowl.. I have it changed to square instead of circle so why is it not saving the video in square?  

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Hi Debbee22,

    Welcome to the Roku Community!

    Thank you for bringing to our attention that your Roku video doorbell is not recording when you turn on the Wide dynamic range. We're here to assist you with this issue.

    Let's see if this will work for you:

    • Make sure your Roku Video doorbell and Smart Home app are up to date
    • Uninstall the Roku Smart Home app
    • Restart your Roku Video doorbell by following the steps below.
    1. Loosen the security screw at the bottom of the doorbell
    2. Remove the backplate of your doorbell by sliding it down and then pulling it away
    3. Press the Power button to turn the doorbell off
    4. Wait 10 seconds
    5. Press the Power button again to turn the doorbell on

    If the issue persists, please let us know.

    Regards,
    Riamie