Forum Discussion

daviske570's avatar
daviske570
Reel Rookie
6 months ago

Video is currently Unavailable

I get a "video Currently Unavailable" on my Roko that is connected to my TV when I look at events for the door camera. All other cameras work fine.

I see all the events on my phone and iPad ok.

 

 

smart home events

6 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    6 months ago

    Hi, daviske570.

    Welcome to the Roku Community!

    Thanks for reaching us about having an issue with the event recordings on your TV. We're here to help.

    Could you please try removing the app and then add it back? We'll see if that would make any difference.

    If the issue persists, please let us know. 

    Thanks,
    Reynan

    • daviske570's avatar
      daviske570
      Reel Rookie
      5 months ago

      Sorry for the late reply....Roku will not let me remove the App until I close my subscription...I do not want to do that.

      Note I have three Roku's, and they all do the same thing.

       

    • daviske570's avatar
      daviske570
      Reel Rookie
      5 months ago

      Ok now I had to remove the door camera and reinstall the camera..

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        4 months ago

        Hi, daviske570.

        Thanks for getting back to us!

        Are you still having the same error message? If so, please try to update the software of your device.

        Please keep us posted.

        Thanks,
        The Roku Community Team

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        3 months ago

        Greetings, Lakiki66.

        We appreciate you letting us know that you're having the same issue. We're here to help.

        Just to double-check, have you tried uninstalling and re-installing the app? 

        Please keep us posted.

        Thanks,
        Roku Community Team