Forum Discussion

BayouBoyNKansas's avatar
BayouBoyNKansas
Reel Rookie
4 months ago

Video doorbell (wireless) events on Home not deleting

For the past 2 weeks I have events captured but when I attempt to view them video freezes and I have to close out app to be able to return. I can delete on ‘events’ tab but the events remain on the Home tab. I’ve reset the doorbell but without making any difference

6 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    4 months ago

    Hi, BayouBoyNKansas.

    Welcome to the Roku Community!

    Thanks for reaching us about deleting the events. We're here to help.

    To delete events on the home tab, tap on the event, then select the three dots. You will then see the delete icon.

    We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

    Thanks,
    The Roku Community Team

    • BayouBoyNKansas's avatar
      BayouBoyNKansas
      Reel Rookie
      4 months ago

      I’ve had this doorbell over a year so I KNOW HOW to delete files, please note in my initial comments this is not emptying the files from the Home Screen even though I’ve deleted them on the Events tab

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        4 months ago

        Hi, BayouBoyNKansas.

        Thanks for clarifying us!

        Could you please try to update the app? Let's see if that would make any difference.

        Please keep us posted.

        Thanks,
        The Roku Community Team