Forum Discussion

jrwill228's avatar
jrwill228
Newbie
5 months ago

Video doorbell video is dim or black

Video from wired doorbell is now dim and pink tinged in day and black at night.  If you shine a light at it you can see a light but everything else is black.

Latest app - latest iOs.

1 Reply

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    5 months ago

    Hi, jrwill228.

    Welcome to the Roku Community!

    We appreciate you reaching us about having an issue with the live feed of your camera. We're here to help.

    This is most likely due to the Night Vision lens getting stuck halfway when activated.

    Here are the steps you can try:

    1. On the livestream page verify press the night vision button above the the right corner of the livestream. 
      - If it started as "On," turn it to "Off." If started as "Off" turn it to "On". If on Auto change to on or off depending on if the room is Dark (Off) or Light (On). 
    2. Restart the camera.
    3. Camera page > settings > Restart Device
    4. Power cycle the device by unplugging it from the power source and plugging it back in.

    If the issue persists, please let us know.

    Thanks,
    The Roku Community Team