Forum Discussion

Vernball's avatar
Vernball
Reel Rookie
4 months ago

Video doorbell lost network connection

Reposting in correct topic My Wired Video Doorbell (DS1000X) Lost connection yesterday. The doorbell was not lit. Today, I verified it had power, the yellow light came back on. Light would not stay...
smart home wifi
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

Hey, Vernball.

Thanks for reporting this!

Could you please check the wiring on the Video doorbell to see if it's all properly connected? 

In the meantime, you may visit this link for more tips!

Keep us posted!

Roku Community Team

  • Vernball's avatar
    Vernball
    Reel Rookie
    4 months ago

    The wiring is working.  After I disconnect the wiring, and reconnect the yellow light turns on.  It will stay on for maybe a half hour, then go off.

    I have tried reinstalling from scratch, I never get the "ready the to connect", even though the light is on.

    It worked great for 6 weeks.

     

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Thanks for the update, Vernball!

      Please keep an eye on your inbox as we have sent you a private message. We are looking forward to hearing from you!

      Roku Community Team