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Vernball's avatar
Vernball
Reel Rookie
3 months ago

Video doorbell lost network connection

Reposting in correct topic

My Wired Video Doorbell (DS1000X) Lost connection yesterday. The doorbell was not lit. Today, I verified it had power, the yellow light came back on. Light would not stay on after 10 minutes. Restarted the router.

I deleted the doorbell from my app, and I restarted the installation from scratch yellow light came on but no saying ready to connect. Would not scan QR code. Light went out again.

Yes, I pushed the reset button several times for at least 15 seconds or longer.

Ideas?

smart home wifi

4 Replies

  • Vernball's avatar
    Vernball
    Reel Rookie
    3 months ago

     

    My Wired Video Doorbell (DS1000X) Lost connection yesterday.  The doorbell was not lit. Today, I verified it had power, the yellow light came back on.  Light would not stay on after 10 minutes.  Restarted the router.

    I deleted the doorbell from my app, and I restarted the installation from scratch yellow light came on but no saying  ready to connect.  Would not scan QR code.  Light went out again.

    Yes, I pushed the reset button several times for at least 15 seconds or longer.

    Ideas?

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    Hey, Vernball.

    Thanks for reporting this!

    Could you please check the wiring on the Video doorbell to see if it's all properly connected? 

    In the meantime, you may visit this link for more tips!

    Keep us posted!

    Roku Community Team

    • Vernball's avatar
      Vernball
      Reel Rookie
      3 months ago

      The wiring is working.  After I disconnect the wiring, and reconnect the yellow light turns on.  It will stay on for maybe a half hour, then go off.

      I have tried reinstalling from scratch, I never get the "ready the to connect", even though the light is on.

      It worked great for 6 weeks.

       

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Thanks for the update, Vernball!

        Please keep an eye on your inbox as we have sent you a private message. We are looking forward to hearing from you!

        Roku Community Team