Ok, I think I figured out my issue. I have an android so it will be from that perspective. In my notification bar I get one that says, "Roku app is running in the background to keep notifications working properly". If I long press the ROKU icon on the upper left corner, it opens the Notifications Manager for Smart Home. I noticed mine was set to Silent. So I press Default which has the alarm icon. Then I press the gear icon to open settings. In there All Smart Home notifications is set to "on" - as least I think it's on. I've checked this before. But I had to individually click on each of the three other things listed: (1) Roku Smart Home (2) Smart Home (3) Notifications Manager and change all those from Silent to Default (alarm) as well as turn on each of the settings in there for "Pop on screen", "Sound", "Vibration", "Show Notification Dot", and "Override Do Not Disturb". This all seems so redundant! How many settings do we have to find and turn on just to get a notification that someone is at our front door?!? This seems ridiculous - good luck everyone!
