Forum Discussion

DylanSmartHome's avatar
DylanSmartHome
Binge Watcher
3 years ago

Video doorbell and indoor cameras not giving notifications on my phone?

I'm not seeing any notifications on my Android phone when motion or sound events are triggered/recorded? Notifications for the app are enabled. So at this point I have no reason to hope I'll be notified in real time if anything important happens until I happen to open the app and check the event list? 

Is this normal? Am I missing a setting in the app or on my phone?

And maybe I don't know how to make rules well enough yet, but I see no way to trigger an alarm on the phone that would override the phone being set to silent. My alarm clock app will make an audible alarm even when the phone is set to silent mode while I sleep. I'd like an alarm to sound on my phone any time the doorbell is pressed. I'd like an alarm if any of the indoor cameras detects a fire alarm.

The lack of any real time notifications or alarms on my phone makes this system useless at preventing a break in real time. It will give me video to give police after the fact to catch a burglar, but doesn't give me a chance to set off the siren or use the two way audio to tell someone that I see them and to leave abd that I'm calling the police??

Anyone want to share if this type thing is working for them or not?

  • Ciemny's avatar
    Ciemny
    Channel Surfer
    3 years ago

    Same issue here. Notification settings on iPhone are all set to on. And same for the camera. I was thinking maybe I’m also not building the rules correctly either. But my roommate has an Android and he’s not getting notifications either, so I do not believe this is a cellphone issue, it’s a Roku issue.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Greetings Ciemny 

      Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with notifications from your Roku Smart Home device.

      Can you please provide us with a screenshot of your notification settings within the Roku Smart Home mobile app so we can better understand how you are setup?

      Once we have more information, we will be able to investigate the issue you are seeing further. We look forward to hearing back from you.


      Thanks,
      Danny

      • thealexisgarcia's avatar
        thealexisgarcia
        Reel Rookie
        3 years ago

        Doesn’t work. I also did the steps you told the other user to do 

  • tldunn7's avatar
    tldunn7
    Newbie
    2 years ago

    Ok, I think I figured out my issue. I have an android so it will be from that perspective. In my notification bar I get one that says, "Roku app is running in the background to keep notifications working properly". If I long press the ROKU icon on the upper left corner, it opens the Notifications Manager for Smart Home. I noticed mine was set to Silent. So I press Default which has the alarm icon. Then I press the gear icon to open settings. In there All Smart Home notifications is set to "on" - as least I think it's on. I've checked this before. But I had to individually click on each of the three other things listed: (1) Roku Smart Home (2) Smart Home (3) Notifications Manager and change all those from Silent to Default (alarm) as well as turn on each of the settings in there for "Pop on screen", "Sound", "Vibration", "Show Notification Dot", and "Override Do Not Disturb". This all seems so redundant! How many settings do we have to find and turn on just to get a notification that someone is at our front door?!? This seems ridiculous - good luck everyone!