Forum Discussion

Sneakernet's avatar
Sneakernet
Reel Rookie
2 years ago
Solved

Using Google Home, I tapped Front Door and it said Camera unavailable Couldn't reach this Camera

Ok, my wife and I are deaf and we have moved to a new home. I just brought Roku Doorbell (Battery or wired). I able to link Google home with Roku doorbell named "Front Door". When I tapped Front Door I get this message "Camera unavailable" then next line "Couldn't reach this camera". I tried to turn off 2 step verification. Still doesn't work. You know I can't use Google Assistant because we don't speak. That's why I use Google Home to set up Doorbell and Phillips Hue lights. You know when person press the doorbell the whole house lights will flash. 

Any idea what could possibly do wrong?

Sneakernet

  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 years ago

    Hi Sneakernet,

    Welcome to the Roku Community!

    Thanks for letting us know that you are having an issue with your Roku Video Doorbell that is not working with the Google Home. We would be more than willing to sort this out for you.

    To start, we would like to know how far is your Roku Video Doorbell from the Google Home?

    Let's see if this will work for you.

    • Check your Camera's Wi-Fi connection
      Test your Wi-Fi range. Use the following steps to check your smart home device signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting it closer to your router.
      1. Tap Home from the navigation bar
      2. Select your device
      3. Tap Settings in the corner
      4. Select Device info
      5. Check the three bars to see the signal quality
    • Restart your camera
    1. Loosen the security screw at the bottom of the doorbell
    2. Remove the backplate of your doorbell by sliding it down and then pulling it away
    3. Press the Power button to turn the doorbell off
    4. Wait 10 seconds
    5. Press the Power button again to turn the doorbell on

    diagram showing the power button on the back of the wireless doorbell

    We hope that these troubleshooting steps will help you to resolve your issue. Please keep us posted.

    Regards,
    Riamie

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 years ago

    Hi Sneakernet,

    Welcome to the Roku Community!

    Thanks for letting us know that you are having an issue with your Roku Video Doorbell that is not working with the Google Home. We would be more than willing to sort this out for you.

    To start, we would like to know how far is your Roku Video Doorbell from the Google Home?

    Let's see if this will work for you.

    • Check your Camera's Wi-Fi connection
      Test your Wi-Fi range. Use the following steps to check your smart home device signal quality in the smart home app. If your device has no bars or one bar, try moving or mounting it closer to your router.
      1. Tap Home from the navigation bar
      2. Select your device
      3. Tap Settings in the corner
      4. Select Device info
      5. Check the three bars to see the signal quality
    • Restart your camera
    1. Loosen the security screw at the bottom of the doorbell
    2. Remove the backplate of your doorbell by sliding it down and then pulling it away
    3. Press the Power button to turn the doorbell off
    4. Wait 10 seconds
    5. Press the Power button again to turn the doorbell on

    diagram showing the power button on the back of the wireless doorbell

    We hope that these troubleshooting steps will help you to resolve your issue. Please keep us posted.

    Regards,
    Riamie

    • Sneakernet's avatar
      Sneakernet
      Reel Rookie
      2 years ago

      Thanks Riamie,

      I just wanted to let you know that I'm retired IT for 42 years. I did check the Wifi strength, and it shows 2 bars on both the Doorbell and Chime. This came to my surprise that I'm using eero Pro 6E and it sit about 10 feet away from both Doorbell and Chime.  I have both wired and battery doorbell. Of course I did tried powering it down including disconnecting the wire from the doorbell. I even unplugged the chime which I'm not sure if that was relevant. I also tried to unlink the account in Google Home then I relink Roku account. I tried all that. Still doing the same, camera unavailable. In Roku Smart Home app, it's working beautifully but not Google Home. I may have to return it because I'm deaf and my wife is deaf and we need it right away. I did a Google search of what is compatible with Google Home and Roku showed up and I decided to try and buy that instead of Google Nest Doorbell. 

  • PhilnTN's avatar
    PhilnTN
    Newbie
    2 years ago

    I am having the same issue with the Roku wireless door be with chime. Did all the steps trying to resolve it on my own, but it doesn’t work. Please help Roku..