Forum Discussion

CashO's avatar
CashO
Binge Watcher
9 months ago

Unable to View Live feed on Smart Home app

BYRDIE1964  All the uninstalling, reinstalling, resetting in the world is not going to fix it. I am waiting for answers also. I have 2 cameras with 6.0 firmware and one with 3.0. The one with 3.0 is the only one working properly. The other 2 with 6.0 I can only see still shot events after the fact and can no longer see the live feed on my phone app. Roku support no help after going through the standard fixes, they said get the paid subscription. That is not the fix for live viewing.

2 Replies

  • CashO's avatar
    CashO
    Binge Watcher
    9 months ago

    RokuRiamie-D @I don't know aboutBYRDIE1964 , but this does not work. Like I said all the setting, resetting, installing, uninstalling, removing, factory setup, etc DOES NOT WORK. The firmware on the two dysfunctional ones are 6.0. The functional one firmware is 3.0. One purchased a year ago, dysfunctional. Two purchased together in August, one with 6.0 and the other with 3.0 firmware. All have been updated and that's still what I get.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi CashO,

    Thanks for the update.

    We appreciate you for doing some troubleshooting process in trying to fix the issue. We would be more than willing to sort this out for you.

    To further investigate this issue we would like to know the following:

    • What is the error that you are getting when you try to view the live feed?
    • If possible,m could you please send us a screenshot of the live feed error? How do I insert an image in a post?
    • When did you start to experience the issue?
    • Model of the camera that does not work with Live feed

    Providing this information will help us to look closely into the issue. We look forward to your response.

    Regards,
    Riamei