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Jd500's avatar
Jd500
Newbie
3 years ago
Solved

Unable to find camera on streaming device when they are setup on different accounts

I set up my new indoor SE camera on my personal account. However the Roku Ultra attached to the main tv of the house is on a different person’s Roku account. They are on the same network. Why can’t I find the camera when I can see every Roku streaming device that’s in the network regardless of whose account it’s under? That’s not very intuitive for a smart home environment. The camera also fails to appear in google home even though all the streaming devices are there. Is there a work around for this?

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Jd500

    Thanks for the post.

    Please be aware that Roku Smart Home cameras will need to be linked to the same Roku email account as the streaming devices in order to function properly.

    For more information about viewing your Roku Smart Home camera on Roku devices, visit our Support page here.


    Thanks,
    Danny

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Jd500

    Thanks for the post.

    Please be aware that Roku Smart Home cameras will need to be linked to the same Roku email account as the streaming devices in order to function properly.

    For more information about viewing your Roku Smart Home camera on Roku devices, visit our Support page here.


    Thanks,
    Danny