Forum Discussion

AmberD89's avatar
AmberD89
Reel Rookie
3 years ago
Solved

Unable to create account but does not tell me why

I just bought a Roku indoor camera 360° SE and downloaded the Roku Smart Home app. I get all the way to the password stage and then it tells me “Unable to create account” but doesn’t tell me why. I followed the password guidelines.

  • AmberD89's avatar
    AmberD89
    3 years ago

    I was trying to create an account (I didn't have an existing Roku account) on the app because it was an option. I was able to create a Roku account separately and then log into the Smart Home app that way.

    Thanks!

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    AmberD89 

    Thanks for the post.

    When you are signing into the Roku Smart Home mobile app, are you making sure to login with your Roku account credentials?

    Please keep us posted what you find out and we will be able to assist you further.


    Thanks,
    Danny

    • AmberD89's avatar
      AmberD89
      Reel Rookie
      3 years ago

      I was trying to create an account (I didn't have an existing Roku account) on the app because it was an option. I was able to create a Roku account separately and then log into the Smart Home app that way.

      Thanks!

  • T-REX1's avatar
    T-REX1
    Newbie
    2 years ago

    I can't create an account for Ruku home app.  It says try again later every time I try to verify email. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi T-REX1,

      A warm welcome here in the Roku Community!

      When you are signing into the Roku Smart Home mobile app, are you making sure to login with your Roku account credentials?

      Please keep us posted what you find out and we will be able to assist you further.

      Best regards,

      Rey