Switched my internet provider to t-mobile now i can't get my camera to connect

Thanks for keeping us posted, hevnsgrl65 

Kindly follow the steps below to resolve the issue.

1. Confirm the Roku Smart Home app is up-to-date.
2. Confirm the firmware for the Roku Camera and the Floodlight is current.
3. Power cycle:
   • The user will need to flip the breaker to the off position. Wait 5–10 seconds, then return the breaker to the ON position.
   • This will power cycle both the floodlight and the Roku camera.
4. Perform a factory reset.
   • Before performing this step, we should ask the user to submit an app log.
   • Floodlight: Delete the device from the Roku Smart Home app and set it up again like new.
   • Roku Camera:
   • If there is a microSD card inserted, remove it.
   • With the Roku Camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.
   • Wait at least 30 seconds for the unit to initialize.
   • This process can take up to 5 minutes. It's rare, but it's possible.
   • The LED status light on the device will change from solid red to flashing red.
   • The device is now ready to be set up again.

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

All the best,
Kash

Hey everyone!

Need to connect your Roku Smart Camera to a new network connection? No problem, it’s super easy!

Just follow these steps in the mobile app:

1. Tap Home from the navigation bar
2. Select your Monitoring Hub
3. Tap the Settings icon
4. Tap Device Info
5. Tap Change Connection

Then, follow the on-screen instructions to connect to your Wi-Fi network.

For more details, check out this guide: How to change Wi-Fi settings on your Roku Smart Home device | Official Roku Support

Happy Streaming! 💜

Thanks,
The Roku Community Team

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