Forum Discussion

angelahome's avatar
angelahome
Reel Rookie
10 months ago

Sound not working on tv using Roku camera app

Sound is fine using it on my phone but not on my tv. Last week I reached out and tech got it to work and this week, again not working. Help! Not sure why this is always an issue. I uninstalled the app and reinstalled it and same issue.

3 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    10 months ago

    Hi, angelahome.

    Welcome to the Roku Community!

    We appreciate you reaching us about having an issue with the audio of your camera on your TV. We're here to help.

    Could you please try to update the software your your TV?

    Here's how:

    1. Press the Home button on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    If the issue persists, please let us know.

    Thanks,
    The Roku Community Team

    • angelahome's avatar
      angelahome
      Reel Rookie
      10 months ago

      This did not solve my issue. Every weekend when I want to use the app I am reaching out and someone is giving me different things to try. They work for the time and then the next time I use the app, same thing. The tv sound works fine. The app works fine on my iPhone and IPad. It also works fine on my other Roku Ultras. It is only with the new TCL Roku tv that I am having the issue.

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        10 months ago

        Hi, angelahome.

        Thanks for getting back to us! 

        We appreciate you letting us know that the issue still persists. We're here to provide some steps you can try.

        Could you please try to remove the app and re-add it? Let's see if that would make any difference.

        Please keep us posted.

        Thanks,
        The Roku Community Team