Sound detection not working
My indoor 360 cam is not detecting sound. If I’m in the live mode it is picking sound up, but will not record or notify me of sound events. I’ve uninstalled and reinstalled the app, restored to factory settings, restarted camera, etc by chatting with roku representatives. This took 2 hours. I tried calling and got an automated response saying it’s only for new setups and was disconnected. Now that I’ve done all this, in the live setting the sound echoes indefinitely and becomes distorted. Please someone help!!
Hi amylfrey,
Warm greetings from the Roku Community!
We'll be more than happy to assist you further with this issue you had with the Roku indoor camera 360 SE since the sound detection is not working. Please check out this support article here on how to fix a picture or sound issue with your Roku Smart Home camera or Video Doorbell.
If the issue continues, do let us know.
Kind regards,
John
