Forum Discussion

JuJuB's avatar
JuJuB
Reel Rookie
3 years ago

So does the floodlight camera not record?

I’m checking on here to see if anyone that has the Roku floodlight camera can record to the sd card? Once the 14 day trial ended my recording does not work. It takes a photo🤷🏻‍♀️ But does not recor...
Rokcuz1951's avatar
Rokcuz1951
Streaming Star
3 years ago

Hi JuuB,

I have been working extensively with Roku engineers, bringing to their attention multiple isues related to the Roku Floodlight Ourdoor Se Camera.

1.  The camera supports a memory card (MicroSD).  The camera WILL record to the MicroSD alongside uploading videos to the cloud. 

Flaw #1: The videos recorded to the MicroSD show an audio stream, but there is NO PLAYABLE audio. Roku has confirmed this problem.

2. Without a subscription to the Cloud Service, events only generate a still image with event notification.

Flaw #2:  If no memory card is present, the camera works perfectly fine (at least my observation) with the Cloud, thereby uploading video files + audio events.  If a memory card is inserted, the camera records VIDEO ONLY (see above issue #1), but the Cloud Services randomly stop working for periods of time.  Thus, the instead of Video Clips, Still Images are uploaded to the cloud at random.

The camera then self corrects and begins uploading video + audio to the cloud until unknown problem is encountered and the still image for events error happens again.

Both of these flaws have been validated by Roku Engineers after I presented this issues to the executives for further investigation.

Their solution at the moment, is we'll try to find the problem and fix.  Unfortunately, the Roku Outdoor Floodlight SE wasn't adequately tested before being launched to the consumer and several major bugs are currently present.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Community users,

    Thanks for the posts.

    Please be aware that the appropriate Roku team is currently investigating the issue. Once more information is available, I'll be sure to update this Community thread.


    Thanks,
    Danny

    • Rokcuz1951's avatar
      Rokcuz1951
      Streaming Star
      3 years ago

      Hello RokuDanny-R 

      You're correct, this is now being investigated after I supplied Roku with detailed feedback and the engineering team successfully replicated these faults.

      At present, these issues remain outstanding. In the sake of transparency, and since this is a new product with minimal online presence, I felt it only fair to make potential consumers aware of the current issues.

      Ideally, these issues are software and not hardware based, permitting  Roku to release a firmware update.  However, the last update I got from the executive office is these problems are being troubleshooted.troubleshooter.